Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Friendly staff
Noisy rooms
Poor dining variety
8.0/10
Great
Rooms
7.0
Location
9.3
Service
7.4
Dining
5.2
Guest reviews
8.0/10
based on 25 reviews
7.9
7.9/10 based on 277 reviews
Nicholas
United Kingdom,
January
2025
9.8/10
I had a mixed experience at the hotel. The location was absolutely fantastic, making it easy to explore the city, and the staff were very friendly and kind. However, the noise from live music at neighboring buildings was quite disruptive, and the dining options left a lot to be desired. Overall, while there were some highlights, the noise and limited buffet choices were a downside.
Rooms
7.0
The rooms were clean, but I faced quite a bit of noise from the live music nearby, which made it hard to relax.
Service
7.0
The staff were more than nice and welcoming, though they were not very forthcoming with assistance or suggestions, which was a bit disappointing.
Location
10.0
The hotel's location was wonderful, very secure and close to restaurants and attractions. I loved that most places were within walking distance.
Dining
5.0
The dining experience was okay, but the buffet was limited for a hotel of this rating and could definitely be improved with more selection.
Facilities
7.0
While I didn't comment much on the facilities, the overall amenities were decent.
Denise
United Kingdom,
December
2024
9.6/10
I had a mixed experience at this hotel. The location is definitely a highlight, being right in the heart of the city with various bars and shops nearby. The rooms were spacious with high ceilings, but some areas felt a bit noisy due to thin walls. The service was friendly and flexible, especially with late check-out, but I did wish for a bit more variety in the dining options.
Rooms
7.0
I enjoyed the spacious suite with tall ceilings and good lighting, though some rooms lacked sunlight and could get quite noisy.
Service
8.0
The staff were friendly and helpful, and I appreciated the flexibility of a free late check-out.
Location
10.0
The hotel is perfectly located in downtown, making it super convenient to explore bars, shops, and restaurants, all just a short walk away.
Dining
6.0
The dining options were decent but could use a little more variety to reach the standards of a five-star hotel.
Facilities
7.0
The hotel had solid facilities, but I didn't find anything particularly extraordinary.
Molly
United Kingdom,
November
2024
6.4/10
I recently stayed at this hotel and found it to have a great location, right in the heart of downtown Beirut and near shopping and restaurants. The rooms were clean and well-appointed, but I did find them a bit small for four women traveling together. Unfortunately, the service left much to be desired, as some staff were not very helpful. Overall, for the price, it was decent but had areas that could use improvement.
Rooms
7.0
The rooms were clean, large, and well-appointed, but a bit small for our needs, especially with two ensuites for four women. However, having kettles and tea was a nice touch!
Service
5.0
The service was quite hit or miss. Some staff were friendly and helpful, but I did encounter others that seemed lazy and unhelpful.
Location
8.0
The location was excellent, right in downtown and close to Beirut Souks, but it got really noisy at night, especially until 1 am.
Dining
6.0
The dining options were quite limited for the price. While there were some good offerings, I wish there were more choices available.
Facilities
6.0
Facilities were decent, but it would have been nice to have more amenities like a gym or pool to use during our stay.
Joseph
United Kingdom,
November
2024
8.8/10
The hotel is located in the heart of Beirut, which makes it perfect for exploring the city's vibrant nightlife. My room was quite large and very clean, with a nice bathroom, but the noise from the restaurant below made it hard to get to sleep early. The service from the staff was decent, though a bit lacking in warmth at times. It’s a great option for its location, but the noise level at night was a downside.
Rooms
7.0
The rooms were spacious, very clean, and had a nice bathroom, although I was troubled by noise from the restaurant downstairs.
Service
6.0
The staff was generally friendly and helpful, but it could be challenging to get prompt attention at times.
Location
9.0
The hotel is in a fantastic location right in downtown Beirut, allowing easy access to many attractions.
Dining
5.0
Dining was a bit hit or miss; while I enjoyed some fresh coffee and treats, the overall breakfast could have been better.
Facilities
6.0
Facilities were decent but didn't stand out as exceptional.
Sebastian
United Kingdom,
November
2024
5.8/10
The hotel has a great location in the heart of Beirut, with high-end stores just across the street and many facilities within walking distance. However, the rooms are quite noisy, and the service could use some improvement, particularly with attitudes regarding taxi arrangements. The dining experience didn't quite match the expectations of a five-star hotel either, making for a stay that's pleasant but not perfect.
Rooms
5.0
The rooms had significant noise issues; I could hear everything happening in the hallway and next door, which was quite distracting.
Service
6.0
While the staff were friendly overall, I encountered some bad attitudes, especially when it came to arranging taxis—they preferred using their acquaintances rather than the recognized services, which felt unprofessional.
Location
9.0
The location is fantastic and very safe, right in the center of Beirut with all the amenities at your doorstep. I loved being close to downtown and the Souks.
Dining
5.0
Dining was not up to the standard I expected from a five-star hotel; the food lacked the variety and quality I hoped for.
Facilities
5.0
The facilities provided were basic and did not feel luxurious. The dining area, in particular, felt underwhelming considering the hotel's rating.
Evelyn
United Kingdom,
November
2024
6.6/10
I stayed at this hotel and found it had a great central location, perfect for exploring the vibrant nightlife and all the shops and restaurants nearby. The rooms were spacious but faced the main nightlife hub, which made it impossible to get a good night's sleep due to the constant noise. The service was friendly but could have been more helpful, and dining options left a lot to be desired with limited breakfast choices.
Rooms
5.0
The rooms were spacious with a lovely sitting area and balcony, but they faced a noisy nightlife area which made it difficult to sleep.
Service
7.0
The staff was friendly and professional, but I wished they had offered more assistance with suggestions or recommendations.
Location
9.0
The hotel's location is excellent, central to all the main attractions, shops, and restaurants in the downtown area.
Dining
5.0
The dining options were quite limited and repetitive, which was disappointing for a hotel of this caliber.
Facilities
6.0
Facilities were decent, but I didn't take full advantage as I mainly explored the city.
Graham
United Kingdom,
November
2024
9.0/10
I had a mixed experience at the hotel. The location is fantastic, with high-end shops and great dining options just steps away. The staff was friendly and helpful, but I struggled with the noise from the restaurant below, which made it hard to sleep. The rooms are spacious but felt a bit outdated. Overall, while the hotel has some great aspects, the noise and outdated decor were disappointing.
Rooms
6.0
The rooms were spacious but had an outdated feel. I found it hard to sleep because of the loud music from the bar downstairs, especially since I had early mornings.
Service
8.0
The hospitality was good, with friendly staff who were always smiling. They also made ordering taxis very convenient for us, which I appreciated.
Location
10.0
The location is in the heart of Beirut, with all the high-end stores and restaurants nearby. It's perfect for shopping and dining without needing a car.
Dining
5.0
I found the dining experience quite poor, and the prices were excessive. For instance, I was charged $25 for bottled water, which is usually complimentary.
Facilities
7.0
The hotel has adequate facilities, but nothing particularly stood out enough to be memorable.
Connor
United Kingdom,
November
2024
9.8/10
I had a mixed experience at the hotel. The location was fantastic, right in the heart of Beirut, with high-end stores and great restaurants nearby. The rooms were clean and comfortable, but unfortunately, they lacked sound isolation, which made for some noisy nights. The service was a bit hit or miss; while the staff was friendly and offered a late checkout, they seemed a bit untrained. Overall, it’s a decent option for the price if you can overlook a few shortcomings.
Rooms
7.0
The rooms were comfortable and clean, with nice balconies that let in fresh air, but the noise from the corridors could be bothersome.
Service
6.0
The staff tried their best, but the service felt a bit lacking in training. They did provide a free late checkout, which was nice.
Location
10.0
The location is unbeatable, right in the downtown area surrounded by high-end stores and restaurants.
Dining
5.0
The dining didn't quite meet the expectations of a five-star hotel, but it was decent given the price.
Facilities
6.0
Facilities were basic and could be improved, but they were adequate for what we needed.
Ethan
United Kingdom,
October
2024
7.0/10
The hotel is in a lively area of Beirut, surrounded by bars and restaurants, making it great for exploring. The rooms are a bit dated but clean and comfortable, although the noise from the nightlife can be quite bothersome. The staff is friendly and eager to help, but some amenities could use improvement, particularly in the dining department. Overall, while the location is excellent, the noise and internet issues can detract from the experience.
Rooms
7.0
The rooms are clean and comfortable, but they feel a little dated, and mine faced the main nightlife spot, which meant music thumped until morning hours.
Service
8.0
The staff is very friendly and tries hard to please guests, but I found the egg cooking skills of the kitchen staff could use some work.
Location
9.0
The location is fantastic for exploring downtown Beirut, with bars, restaurants, and shopping all close by.
Dining
5.0
The dining options are good but lack diversity, and breakfast left much to be desired.
Facilities
6.0
There are decent facilities, but some issues with connectivity that need to be sorted out.
Jade
United Kingdom,
October
2024
8.2/10
The hotel has a great location in downtown Beirut, making it super convenient for exploring. The rooms were decent, especially with two ensuites for our group, but the noise levels were a bit much and the internet was unreliable. The staff was friendly and helpful, which really added to the experience. However, the dining could use some variety and improvement, as it felt more like a 3-star offering instead of what you'd expect from a 5-star hotel.
Rooms
7.0
We had two tiny rooms with a connecting door, which was perfect for the four of us traveling together. The two ensuites were a great benefit, but the noise from the first floor was quite bothersome.
Service
8.0
The staff was always super helpful and friendly, and they were responsive to our requests. However, they didn't address our concerns regarding the noise issue.
Location
10.0
The hotel is in a fantastic spot right in the middle of downtown Beirut, which made it easy for us to look around and shop.
Dining
5.0
The dining options were good but lacked diversity and didn't meet the expectations of a 5-star hotel. It felt more like a 3-star experience.
Facilities
Great location
Noisy rooms
Victor
United Kingdom,
September
2024
9.2/10
I had a decent stay at the hotel. The rooms were spacious and clean, which I really appreciated, but I was facing the main nightlife area in Beirut, so the noise did become a bit much at times. The service was great, with friendly staff and lots of amenities, but the location felt a bit lacking in atmosphere despite its central position. Overall, it was good value for money, especially with the quality of the rooms.
Rooms
9.0
The rooms were perfect—large enough, very clean, with a nice bathroom and good closet space.
Service
8.0
The service was tremendous, with many options like 24-hour room service and laundry. However, the breakfast egg cooking could use some improvement.
Location
7.0
The hotel is in downtown Beirut, surrounded by bars and close to the Solidaire District and Souk. It feels safe and is fairly central, but it didn't have the atmospheric charm I was hoping for.
Dining
8.0
Dining was good—with delicious croissants, fresh coffee, and a nice selection of cheeses and meats.
Facilities
9.0
The facilities were great, offering everything from car hire to dry cleaning and more.
Amelia
United Kingdom,
September
2024
7.6/10
The hotel has a fantastic location right in the heart of downtown Beirut, giving easy access to many bars and nightlife. The rooms are gorgeous and clean, but they can be quite noisy due to the music from nearby venues. The service is generally very helpful, although some staff could improve their communication skills. Overall, it's a solid choice, but be prepared for some noise during your stay.
Rooms
7.0
The rooms are gorgeous and clean, but I had an issue with noise from the restaurant downstairs, especially during their nightly shows.
Service
9.0
The staff was particularly helpful, especially Nour, Hassan, and Mohammad, who went out of their way to assist us.
Location
10.0
The hotel is perfectly situated in downtown, close to bars and nightlife, making it a great spot to explore Beirut.
Dining
5.0
The dining options were quite basic, and the breakfast lacked diversity, which was disappointing considering the hotel's rating.
Facilities
7.0
Facilities were decent, but nothing stood out as exceptional.
Reese
United Kingdom,
September
2024
6.8/10
I had a somewhat mixed experience at this hotel. While the rooms were decently sized and the staff very friendly, the noise from the restaurant below made it hard to get a good night's sleep, especially when I needed to rise early for work. The location is really central, close to many shops in Beirut, but the dining service left much to be desired, being both poor and overpriced. Overall, it was a clean place and the staff were accommodating, but I wouldn't say it was the best value for money.
Rooms
7.0
The rooms are of good size and have decent interiors, but I struggled with noise from a restaurant below, making it hard to sleep before 12:30 am.
Service
8.0
The staff were very friendly and always ready to help, but it was tough to change rooms due to the noise issue.
Location
9.0
The hotel is in the heart of Beirut, with high-end stores just across the street and many facilities around, making it a great base for exploring.
Dining
5.0
The dining experience was poor and expensive; they even charged $25 for water that should have been complimentary.
Facilities
6.0
Facilities are decent but didn't impress enough to stand out, especially given the dining experience.
Jessica
United Kingdom,
September
2024
7.2/10
I had a pretty good stay at this hotel overall. The rooms are spacious and clean, and the location is fantastic—just a short walk to the shopping area. The staff was friendly and helpful, but the service could be a bit inconsistent. Plus, dining options were quite basic for the price, which was a bit of a letdown.
Rooms
8.0
The rooms were spacious, clean, and well-appointed with a nice bathroom and good closet space.
Service
7.0
The staff was generally friendly and helpful, but I did run into a couple of issues with some hidden fees.
Location
9.0
The location is excellent, very central and just a short distance from the shopping area and main attractions.
Dining
5.0
Dining options were rather basic for the price asked, which was a little disappointing.
Facilities
7.0
Facilities were good, but could use some enhancements, especially in dining options.
Jennifer
United Kingdom,
September
2024
9.4/10
I had a fantastic stay at this hotel, which is perfectly located in the heart of Beirut, right near high-end stores and various attractions. The rooms were not only gorgeous but also clean and equipped with nice balconies for fresh air. The service was top-notch too, with the staff going out of their way to ensure I was comfortable. However, the dining options, especially breakfast, could use some improvement in variety.
Rooms
9.0
The rooms are gorgeous and clean, with comfortable spaces and nice balconies that offer fresh air.
Service
10.0
The staff is incredibly friendly and eager to please, even coming to find me in a nearby café to inform me about my room.
Location
10.0
The hotel's location is perfect, safe, and modern, situated in the city center with everything within walking distance.
Dining
6.0
While the dining is good for the money paid, the breakfast lacks diversity and is not what you'd expect from a five-star hotel.
Facilities
8.0
The facilities were well-maintained and contributed to a comfortable stay, but there weren't many additional recreational amenities.
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